Terms of Service

These Terms & Conditions apply to your use of this website and to requesting and receiving services from Hopson Virtually Connected ("HVC," "we" or "us"). By using this website or submitting a consultation request, you agree to these terms. Please also read the Privacy Policy, which explains how personal information is handled.

1. Using this website

This website provides information about HVC's services and lets prospective clients request to be considered for a consultation. You agree not to misuse the website, including by:

• Interfering with or disrupting the website or its operation
• Attempting to gain unauthorized access to the website or related systems
• Introducing viruses, malware or other harmful code
• Scraping, copying or exploiting the website's content in ways not permitted by law
• Using the website for any unlawful purpose

2. Consultation requests

Submitting a consultation request does not guarantee acceptance, availability, a consultation, a business relationship or a particular project price. HVC reviews each request and decides whether it falls within HVC's services, capabilities and availability, and whether it's a good fit.

3. Consultation fee

Approved prospects who book a consultation pay a $100 consultation fee when they book. The fee is non-refundable.

If you hire HVC for a qualifying implementation or development project within 30 days of your consultation, the full $100 is credited toward that project. The credit is intended for qualifying work where HVC actually builds, develops, or implements a solution. The consultation credit does not apply to Business Operations Assessments, general business consulting or advisory engagements, CRM Audit & Optimization, standalone Forms & Calendar Setup, or Technology Care and other recurring support arrangements.

A consultation does not guarantee that HVC will recommend a project or accept one.

4. Pricing and estimates

Prices shown on this website are starting estimates provided for planning purposes. Final pricing depends on factors such as scope, complexity, integrations, existing systems, testing requirements, technical requirements, requested deliverables and other project-specific details. Website pricing is not a binding quote. HVC provides project-specific pricing and scope before any paid implementation work begins.

5. Project agreements

Individual proposals, statements of work, service agreements and other written project agreements may include additional or different terms. If a written project agreement conflicts with these general terms, the project agreement controls for that project.

6. Payments

Payment schedules, deposits, milestones, final payments, prepaid support hours and other payment requirements vary by service and project, and are stated in the applicable proposal or agreement.

7. Client responsibilities

Clients are responsible for:

• Providing accurate information
• Providing access, credentials and materials in a timely way when they're needed
• Reviewing deliverables when asked
• Communicating approvals and feedback
• Having the appropriate rights to any materials they provide

8. Client-provided materials

When you ask HVC to use photographs, videos, logos, graphics, written content, trademarks, files or other materials, you confirm that you have the right and authority to provide them for that use. You remain responsible for obtaining any permissions or licenses needed for third-party materials you provide. HVC's receipt of a material does not mean HVC has independently verified who owns it.

9. Intellectual property and deliverables

Ownership of, and license rights to, custom deliverables may be addressed in the applicable project agreement. HVC keeps ownership of its pre-existing materials, methods, know-how, reusable processes, templates, general techniques and other intellectual property that is not specifically transferred under a written agreement. HVC does not claim ownership of a client's business data.

10. Third-party platforms

HVC may configure or integrate third-party services such as CRM platforms, hosting services, domains, APIs, email and text messaging providers, payment processors and other software. HVC does not control those platforms and cannot guarantee their uninterrupted availability, pricing, policies, compatibility or future functionality. Clients are responsible for third-party subscription and platform charges unless their written agreement specifically says otherwise.

11. Testing and implementation

HVC performs reasonable testing appropriate to the contracted work. Even so, no technical system can be guaranteed to be completely error-free or uninterrupted in every environment. If a problem with HVC's delivered work comes up, contact HVC so it can be reviewed.

12. 30-day post-handoff support

For applicable HVC-built projects, final handoff completes the project and begins an included 30-day post-handoff support period. During that time, you can ask reasonable questions, request clarification and get assistance understanding the delivered solution.

This period does not reopen the project scope, and it does not automatically include new functionality, additional development, changes outside the original scope, or unlimited technical work. Work like this, even when requested during the 30 days, may be quoted separately.

13. Ongoing support (Technology Care)

After any included post-handoff period, ongoing support is available through a Technology Care plan, purchased separately. The scope of each plan is confirmed in its proposal. Materially new functionality and new systems are separate project work and may require a new quote or proposal.

14. Portfolio and case studies

Hiring HVC does not automatically give HVC permission to publicly display your business or your project. HVC asks for portfolio and case-study permission separately, and only publicly identifies or displays client-specific work and materials as that permission allows, subject to any third-party intellectual property rights.

15. Website content

Information on this website, including service descriptions and prices, may be updated at any time. Listing a service does not guarantee that it is available at every point in time or for every project.

16. Disclaimer and limitation of liability

This website and its content are provided for general information. To the extent permitted by law, HVC is not liable for indirect, incidental, special or consequential losses, such as lost profits, lost revenue or lost data, arising from use of this website or HVC's services. HVC is not responsible for outages, changes or failures of third-party platforms it does not control.

Unless a written project agreement says otherwise, HVC's total liability for any claim relating to a project is limited to the amount paid to HVC for the services the claim relates to. Nothing in these terms limits any liability that cannot be limited under applicable law.

17. Changes to these terms

HVC may update these terms from time to time. When it does, the effective date at the top of this page will be revised.

18. Contact

Hopson Virtually Connected
office@hvconnected.com