Jennessa working on a laptop beside an HVC tumbler

Division 02 · Technology Solutions

Technology that supports the way you work.

CRM systems, websites, workflows and automation, forms and calendars, integrations and custom applications, built around how your business finds, serves and follows up with customers, and supported after launch.

Services & starting prices

Clear starting points for defined scopes.

Each price is the starting point for a clearly defined scope. Larger or more complex projects receive custom pricing after your consultation.

Pricing shown reflects typical starting scopes and is provided for planning purposes only. Final pricing depends on your project's requirements, complexity, integrations, existing systems, testing needs, and the final scope of work. After your consultation, you'll receive a project-specific proposal before any work begins.

01

CRM Audit & Optimization

A professional review of your existing CRM to identify problems, inefficiencies, gaps, unnecessary complexity, and opportunities for improvement. You'll come away with a prioritized plan for what to change.

From $375

Review of an existing CRM to identify problems, opportunities, and practical improvements to how the system is organized and used.

The consultation credit does not apply to this service.

Audio transcript: CRM Audit & Optimization

Your CRM should make running your business easier, but what happens when it starts slowing you down?

Maybe your pipeline feels disorganized, maybe your automations aren't working the way you expected, maybe you're simply not getting everything you could from your system.

But at Hopson Virtually Connected, we help you find out why.

We review your CRM, identify areas that need attention, and look for ways to improve how your system works.

Our goal is simple: help you get more value from the technology you've already invested in, because improving your business doesn't always mean starting over.

Sometimes, it means making what you already have work better.

What's included
  • Review of your existing CRM structure
  • Review of pipelines and customer flow
  • Review of existing forms and lead capture
  • Review of basic workflows and automations
  • Identification of gaps, redundancies, or inefficient processes
  • Review of how customer information is organized
  • Prioritized recommendations
  • A CRM Optimization Plan outlining recommended changes

Additional audit options

Expanded CRM Audit

Priced by size and complexity

For larger systems with multiple pipelines, workflows, forms, calendars, automations, or more extensive business processes.

Complex System Audit

Custom pricing

For extensive, highly customized, or operationally complex CRMs that need deeper technical and process analysis.

After your audit, HVC can provide a separate proposal for implementing the recommended improvements. Purchasing an audit doesn't obligate you to hire HVC for implementation.

02

Starter CRM Build

Your business isn't generic. Your CRM shouldn't be either.

HVC learns how your business handles leads and customers, then builds a CRM foundation around that process. It's a customized starter system, not a template installation.

From $1,125

A customized CRM foundation built around your business, including one primary pipeline and the core structure needed to manage customer relationships and follow-up.

Audio transcript: Starter CRM Build

Imagine opening your business each morning and knowing exactly where every lead stands. That's what a well-built CRM should do.

For this simple CRM setup, we start with a clean sales pipeline designed around the actual customer journey, from the moment a new inquiry comes in, through follow-up, scheduling, and ultimately becoming a client.

When a lead submits a form, their information is automatically added to the CRM and placed into the correct stage of the pipeline.

From there, automations can handle the repetitive work: sending confirmation messages, creating follow-up tasks, updating lead status, and helping make sure opportunities don't get forgotten.

Appointments can be connected directly to the customer record, so contact information, conversations, bookings, and notes stay organized in one place.

The goal isn't to make your business more complicated. It's to create a system behind the scenes that keeps things organized, consistent, and easier to manage as your business grows.

That's the difference between simply having a CRM and having a CRM built around the way you actually work.

What's included
  • Business-process discovery
  • Custom CRM structure
  • One primary customized customer or lead pipeline
  • Relevant custom fields
  • Organized contact and customer information
  • Lead capture and intake setup
  • Basic forms, as appropriate to the agreed scope
  • Basic workflow automation needed to support the starter system
  • Lead and customer notifications where appropriate
  • Centralized customer communication setup, where supported
  • System testing
  • One live training and handoff session
  • 30 days of post-handoff support

Additional pipelines, advanced automations, extensive integrations, data migration, complex logic, and larger operational systems require custom pricing, determined after your consultation.

03

Small Business Website

For businesses that need a professional website, or need to replace an outdated one. The starting package is a foundational small-business website; the exact pages and functionality depend on the agreed scope.

From $1,625

A foundational business website built around your core pages, customer journey, and the information prospective customers need to take the next step.

Audio transcript: Small Business Website

Your website should do more than simply exist online… It should represent your business, communicate what you offer, and make it easy for customers to take the next step.

And that means it shouldn't look, or function, like everyone else's.

Your business is different… Your brand is different… Your customers are different… So your website should be built around those differences.

We create websites around your brand, your services, and the way your business actually operates.

That means intentional layouts, clear calls to action, and functionality that serves a purpose… not extra features just because they came with a template.

Your website can also connect with the systems you already use, including forms, scheduling, and your CRM.

The goal isn't to force your business into a website template.

It's to build a website around your business.

Because your business isn't generic.

Your website shouldn't be either.

What's included
  • Customized website design
  • Responsive, mobile-friendly design
  • Core business pages: Home, About, Services and Contact
  • One additional standard page when appropriate
  • Contact and lead capture form
  • Clear calls to action
  • Social media links
  • Domain connection and configuration assistance
  • Foundational on-page SEO setup
  • Basic analytics setup where appropriate
  • Launch testing
  • Two reasonable revision rounds
  • 30 days of post-handoff support

You provide your existing content, and HVC organizes and polishes it within the agreed scope. Comprehensive copywriting isn't part of the starting package.

Extensive copywriting, advanced SEO, e-commerce, custom portals, complex integrations, larger page counts, and advanced website functionality require custom pricing, determined after your consultation.

05

Advanced Workflow & Automation

For businesses that need automation beyond the basic workflows in a starter CRM. The work starts from the operational problem you need solved, then builds the automation around it.

From $625

A custom automation for a more advanced business process involving multiple actions, conditions, branches, notifications, or follow-up steps.

Audio transcript: Advanced Workflow & Automation

How much time does your business spend on repetitive tasks?

Sending messages. Updating records. Following up with customers.

At Hopson Virtually Connected, we build automations that help keep everyday operations moving.

From customer communications to multi-step workflows, we create systems that reduce manual work and improve consistency.

The goal is simple. Less time managing repetitive tasks, and more time focusing on your business.

That's what smarter automation can do.

What this can cover
  • Multi-step lead follow-up
  • Customer lifecycle automation
  • Appointment-related automation
  • Internal team notifications
  • Conditional workflow logic
  • Follow-up sequences
  • Operational process automation
  • Customer communication sequences
  • Movement between CRM stages based on actions or events

Large automation systems, numerous interconnected workflows, extensive conditional logic, third-party integrations, and major CRM rebuilds require custom pricing, determined after your consultation.

06

Forms & Calendar Setup

Forms that collect the information you actually need, and calendars that let people book time with you without the back-and-forth. Where your system supports it, both connect to your CRM so new inquiries and appointments land in one place.

From $375

Customer-facing forms and booking calendars configured to collect the right information and connect it to the appropriate CRM records and processes.

The consultation credit does not apply to standalone Forms & Calendar Setup.

Audio transcript: Forms & Calendar Setup

The customer experience begins long before someone becomes a customer. It begins with the first interaction: a contact form, an appointment request, a consultation booking.

These moments may seem simple, but they shape how people experience your business.

At Hopson Virtually Connected, we create forms and scheduling experiences designed around what your business actually needs.

Collect the right information at the right time. Help customers find appropriate appointment options. Connect submissions and bookings with the systems that organize your work.

Whether you're qualifying new inquiries or coordinating consultations, every interaction should have a clear purpose.

Because a thoughtful customer experience isn't defined by how complicated the technology is. It's defined by how effortless the process feels.

What this can cover
  • Intake, contact or request forms built around your process
  • Form fields that map to your CRM contact record
  • Calendar setup with your availability and appointment types
  • Booking confirmations and reminders
  • Submissions and bookings recorded in your CRM
  • Testing of form submissions and bookings

Multi-step or conditional forms, payment collection, multiple team calendars, and complex routing require custom pricing, determined after your consultation.

07

Custom CRM Module/Object

When your business tracks something besides contacts, such as properties, vehicles, cases, orders or projects, a custom module gives it its own records, fields and relationships inside your CRM.

From $875

A custom CRM structure for tracking business-specific records such as properties, vehicles, cases, orders, projects, or other information that does not fit a standard contact or opportunity.

Audio transcript: Custom CRM Module/Object

Your business has its own processes, information, and way of operating.

Sometimes standard CRM features just aren't enough.

At Hopson Virtually Connected, we create custom CRM modules and objects to organize the information that matters to your business.

Whether you're tracking specialized records, managing relationships, or organizing unique workflows, we help create a system that fits your operations.

Because your CRM should work around your business, not the other way around.

What this can cover
  • Planning the records and fields your process needs
  • Custom object setup with fields and relationships to contacts
  • Views and organization so the information is easy to find
  • Connection to existing pipelines or workflows where appropriate
  • Testing with example records

Multiple related modules, data migration, complex automation built on custom records, and third-party syncing require custom pricing, determined after your consultation.

08

Integration Work

Connecting your CRM, website or other tools so information moves between them instead of being re-entered by hand.

From $500

Connection of your CRM, website, or other business tools so information can move between systems with less manual entry and fewer disconnected processes.

Audio transcript: Integration Work

Your business probably uses several different technology platforms, but are they actually working together?

At Hopson Virtually Connected, we help connect compatible systems so information can move more efficiently between them.

From CRM integrations to scheduling platforms and other business applications, we focus on reducing duplicate work and improving communication between your tools.

Connected technology makes everyday operations easier to manage.

What this can cover
  • Reviewing the systems involved and how information should flow
  • Setting up the connection, using a built-in integration, webhook or connector as appropriate
  • Mapping fields between systems
  • Testing that information arrives correctly
  • Notes on how the connection works

Custom API development, two-way or multi-system syncing, large data migrations, and ongoing data transformation require custom pricing, determined after your consultation.

09

Custom Applications (Web & Mobile)

Start with what your business needs today. Build for where it's going tomorrow.

HVC develops focused web and mobile applications designed around real business and customer needs. Rather than trying to build every possible feature at launch, we'll define a focused Version 1 and create a roadmap for additional functionality as your business grows.

Scoped to your project Custom quote

A custom application scoped around the functionality required for your version-one product, with final pricing established after requirements are defined.

Audio transcript: Custom Applications (Web & Mobile)

Sometimes the software your business needs simply doesn't exist. That's where custom application development comes in.

At Hopson Virtually Connected, we design web and mobile applications around your business goals and the people who will use them.

Whether it's an internal operating system, a customer-facing platform, or a specialized business tool, we focus on practical functionality and an intuitive user experience.

Your business has unique needs. Your technology can reflect them.

Possible functionality

Depending on scope, an app can include:

  • Customer-facing web and mobile experiences
  • Customer portals
  • Forms and intake
  • Scheduling
  • Account access
  • Notifications
  • CRM-connected functionality
  • Internal business tools
  • Custom business functionality
What affects scope and pricing

Functionality like this can significantly affect scope and pricing:

  • Payments
  • Subscriptions
  • Complex databases
  • Advanced authentication
  • Multiple user roles
  • Messaging
  • Maps and location
  • Extensive third-party integrations
  • Sophisticated CRM synchronization
  • AI functionality
  • Complex backend systems
10

Technology Care

Ongoing monthly care for the technology that runs your business, on a recurring plan.

Monthly From $250/month

The consultation credit does not apply to Technology Care or other recurring support arrangements.

Who it's for

Ongoing support is available for systems HVC built, or existing systems HVC has reviewed, audited or optimized and approved for ongoing support. HVC doesn't take on ongoing responsibility for an unfamiliar system without reviewing it first.

Audio transcript: Technology Care

Your technology needs don't end when a project launches.

As your business evolves, your systems may need adjustments, updates, and ongoing attention.

Hopson Virtually Connected offers Technology Care to help support the digital solutions your business relies on.

From troubleshooting to improvements and ongoing technical assistance, we're here to help you manage your technology as your needs change.

Good technology deserves continued care.

The scope of your Technology Care plan is confirmed in your proposal.

New development is scoped separately: new workflows, automations, forms, calendars, pipelines or lifecycle systems, CRM modules, integrations, and other substantial new functionality are quoted as project work, including when they're requested during the 30-day post-handoff support period.

Post-handoff support: Every HVC-built project includes 30 days of post-handoff support for questions, clarification, and assistance understanding the delivered solution. Post-handoff support does not automatically include new functionality, additional development, changes outside the original scope, or unlimited technical work.

How it works

Four steps, agreed up front.

Automation code and a connected workflow diagram displayed on glass in a sunlit studio

Have an idea?

Let's build it.

Whether you need a simple workflow, a fully customized CRM, a new website or a custom application, HVC can help turn it into a practical solution. Larger and multi-phase projects are scoped separately.

People. Ideas. Progress. Connection.