Privacy Policy

This Privacy Policy explains how Hopson Virtually Connected ("HVC," "we" or "us") collects, uses and protects personal information when you visit this website, request a consultation, or work with HVC. HVC is an owner-operated business that builds CRM systems, websites, automation and related technical systems for businesses.

If you have questions about this policy, contact HVC at office@hvconnected.com.

1. Information HVC collects

Information you provide

HVC collects the information you choose to share, which may include:

• Your name, email address, phone number and business name
• Information you submit in consultation request or contact forms
• Descriptions of your business, current systems, project or the help you're requesting
• Scheduling and appointment information when you book a consultation
• Your communications with HVC, such as emails, messages and notes from calls or meetings
• Information clients provide as reasonably necessary for contracted work, which can include access to systems, files, content and business data

Payment information

Payments, including the consultation fee, are processed by third-party payment providers. HVC receives confirmation of the payment and limited transaction details, such as the amount, date and the name and email associated with the payment. HVC does not receive or store full payment card numbers.

Information collected automatically

Like most websites, the service that hosts this site may automatically log standard technical information when pages are requested, such as your IP address, browser type, the page requested and the date and time. This information is used to deliver the website, keep it secure and diagnose problems.

Analytics information, only if you accept

If you accept analytics, Google Analytics collects information about how this website is used, such as the pages viewed, how far pages are scrolled, links followed to other websites, files downloaded, when a form is started, how you arrived at the site, your device and browser type, your language and your general location, such as your city or region. It also gives your browser a random identifier. HVC uses this information to understand how the website is used, not to identify you.

2. How HVC uses information

HVC uses personal information to:

• Review consultation requests and decide whether HVC is an appropriate fit
• Communicate with prospective clients and clients
• Schedule consultations and appointments
• Process payments
• Prepare proposals
• Deliver contracted services
• Provide client support
• Maintain business, accounting and tax records
• Understand how this website is used and improve it, if you accept analytics
• Protect the website and business against misuse, fraud and security threats
• Comply with legal obligations

Information and system access that clients provide for a project is used to perform that work.

3. Service providers and disclosures

HVC uses third-party service providers to run its business and this website. Depending on the service, these can include providers for CRM, scheduling, website hosting, website analytics, email, phone and text communications, payment processing and related technical infrastructure. These providers handle information as needed to provide their services to HVC.

When you submit the consultation request form on this website, the information you provide is sent to HighLevel (also known as GoHighLevel), the platform HVC uses for its CRM, form submissions and related customer communications. It is processed and stored through HighLevel as a service provider to HVC, so HVC can review your request, keep its records and communicate with you.

HVC may also disclose information when required by law, or when reasonably necessary to protect the rights, property or safety of HVC, its clients or others.

4. HVC does not sell personal information

HVC does not sell personal information, and does not share it with third parties for their own advertising.

5. Cookies, analytics and fonts

Website Analytics

HVC uses Google Analytics 4, loaded through Google Tag Manager, to understand how visitors use this website and to improve it. Both are provided by Google, and both are optional. This website asks for your choice when you first visit. Until you accept, neither one loads and nothing is sent to them. If you decline, or if your browser sends a Global Privacy Control signal and you have not accepted, they stay off, and the website works the same way.

Your choice is saved in your browser for up to 12 months. You can change it at any time using the Cookie Settings link at the bottom of every page. If you change from accepting to declining, the website removes its analytics cookies. Google Analytics is used only on this public website, not in HVC Office.

If you accept, Google Analytics sets cookies in your browser, with names beginning "_ga," that can last up to two years unless you delete them or decline. It may record the information described under "Analytics information, only if you accept" in section 1. When a form is started, it may record the form's technical name and the name of its first field, but not what you type.

Your browser connects to Google, so Google receives your IP address. According to Google, Google Analytics uses IP addresses to protect the service and estimate general location, and does not log or store them.

HVC does not use Google Analytics for advertising, and consent for advertising purposes stays off. HVC does not intentionally send names, email addresses, phone numbers, addresses, consultation answers or other form responses to Google Analytics. Details in web addresses are removed before pages are measured, apart from marketing source tags.

Google's handling of information is described in the Google Privacy Policy and in how Google uses information from sites that use its services. Google also offers a browser add-on to opt out of Google Analytics.

Fonts

The site's fonts are loaded from Google Fonts, whatever you choose about analytics. When a page loads, your browser connects to Google's servers to retrieve the fonts, which means Google receives your IP address and basic browser information as part of that request.

Other cookies and similar technologies

Apart from analytics you accept, this website's pages do not set cookies. Your browser stores your analytics choice so the website can respect it. If HVC adds other features provided by a service provider, such as a scheduling tool or payment page, those tools may use cookies or similar technologies needed for them to work. HVC will update this policy before adding other analytics or tracking technologies.

6. Text messages (SMS)

HVC may offer text message communication, such as appointment reminders and updates about a consultation or project. HVC sends text messages only to people who have expressly opted in to receive them. Submitting a consultation request does not, by itself, sign you up for text messages; any opt-in is requested separately and is never pre-selected.

If you opt in to text messages:

• Consent is not a condition of purchase.
• Message frequency varies.
• Message and data rates may apply.
• You can reply STOP at any time to opt out.
• You can reply HELP for assistance where supported, or contact HVC by email.

Mobile phone numbers and text messaging consent are not sold or shared with third parties for their marketing purposes.

7. How long information is kept

HVC keeps personal information for as long as it's needed for the purposes described in this policy, including ongoing client relationships, business operations, legal, tax and accounting obligations, resolving disputes and maintaining legitimate business records. When information is no longer needed, HVC deletes it or keeps it in a form that no longer identifies you. Individual-level Google Analytics data is kept for no more than 14 months; summary reports may be kept longer.

8. Security

HVC takes reasonable measures to protect personal information from loss, misuse and unauthorized access. No website, email or online system is completely secure, so HVC cannot guarantee absolute security.

9. Your choices

You can contact HVC at office@hvconnected.com to ask what personal information HVC has about you, to request a correction or deletion, or to change how HVC communicates with you. Some information may need to be kept for legal, accounting or record-keeping reasons. You can opt out of text messages at any time by replying STOP, and change your analytics choice at any time using the Cookie Settings link at the bottom of every page. If you live somewhere that gives you additional privacy rights, HVC will respond to your request as required by applicable law.

10. Children

HVC's services are intended for businesses and adults. This website is not directed to children, and HVC does not knowingly collect personal information from children.

11. Changes to this policy

HVC may update this Privacy Policy from time to time. When it does, the effective date at the top of this page will be revised.

12. Contact

Hopson Virtually Connected
office@hvconnected.com